At SAS, providing you with world-class technical support is one of our top priorities. We aim to help you maximize your use of the wide variety of software products that we offer. You submitted feedback that you would like more globally positioned expertise. To meet that expectation, we have designed and launched a new operating model for Technical Support.
Our overarching goal with this model is to adopt a structure based on function rather than on geography. This structure also benefits everyone involved:
- You will have access to Technical Support engineers with more deep knowledge and expertise.
- SAS Technical Support will have the agility to fluidly respond to workload changes.
- SAS will expand its current network of experts across the globe and encourage more efficient problem-solving through collaboration.
- Technical Support team members will have the opportunity to have a global impact.
During the transition time, our experienced Tech Support engineers will continue to provide you with the same level of excellence you have come to expect from SAS. As always, you are able to engage with Technical Support using the familiar channels of customer portal, chat, phone, and email. If you encounter any issues, please let us know using one of these channels.
Along with this new model, we are modernizing Tech Support to better leverage technological advancements such as generative AI. And, coming soon, we’ll let you know about a couple of big improvements that are underway but not yet ready for launch. In the meantime, know that we are here for you, always striving to provide you with the best support possible!
SAS Technical Support is ensuring tomorrow and supporting today.
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